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Everything you need to know before you reach out. Can’t find your answer? Ask us directly.
Getting started
I’m already time-poor. Is onboarding going to take forever?
That’s exactly who we’re built for. Onboarding is streamlined and your time investment upfront is minimal. Our team is experienced at quickly understanding how businesses work. Most clients are delegating meaningfully within the first week.
Do I get to meet my EA before signing up?
Yes. After our discovery chat we introduce you to the EA we think suits you best for a short meet and greet, so you know exactly who you’ll be working with before you commit.
Is a remote EA the same as a virtual assistant?
They’re related, but not the same. A virtual assistant usually handles set tasks you hand over. A remote Executive Assistant from E-assist works at executive level: anticipating needs, owning your diary and inbox, and supporting leadership meetings, just without sitting in your office.
Who actually does the work?
E-assist operates as a small, carefully selected team. Taylor matches each client with the right team member for their needs, with quality oversight and regular check-in reviews. You’ll always have consistency and a clear point of contact.
Pricing & plans
What does the investment look like? Do I need to commit upfront?
We’ll scope the right level of support and confirm both the investment and the terms with you before anything starts. Our monthly plans start from $1,650 + GST per month.
How is this different from hiring a part-time employee?
Outsourcing to us removes the overheads you’d pay with an employee: no KiwiSaver, no ACC, no leave entitlements, no performance management. You get a professional, high-level EA at a predictable monthly cost, without the HR complexity or employment risk.
What if several of our leadership team need support?
Your EA can support more than one member of your leadership team. For the best quality of work we recommend one EA supports no more than three leaders. We split your monthly plan hours between them based on each leader’s needs.
Working together
When is the team available, and how do we communicate?
Our team is available during standard NZ business hours. We set clear expectations from the start and keep you updated on where things are at. A weekly online catch-up, plus voice notes or messaging, works well for most clients.
How do you handle confidentiality and data security?
Confidentiality is non-negotiable. We use secure password management (LastPass), strict data-handling protocols, and a signed confidentiality agreement before accessing any of your systems. Your information stays your information.